Frequently asked questions

FAQ

Is the necklace made of real gold?

Golden Heartstrings are crafted out of a sturdy stainless steel with a stunning and durable gold-plated finish, providing the look of real gold at an affordable price.

How can I personalise the necklace with my chosen initial?

During the ordering process, you'll have the option to specify the custom letter you'd like on the heart-shaped pendant.

Is the chain adjustable?

The chain comes at a standard length.

Can I order multiple necklaces with different initials in one order?

Yes, you can customise each necklace with a different initial in a single order. Simply specify the desired initials for each necklace during the ordering process.

Is the necklace suitable for everyday wear?

Absolutely! The Golden Heartstrings necklace is crafted with durability in mind, making it suitable for daily wear.

Can I return or exchange my purchase if I'm not satisfied?

Yes, we offer a hassle-free return and exchange policy. If for any reason you're not satisfied with your purchase, please contact our customer support team for assistance.

How do I care for my Golden Heartstrings necklace?

To maintain its shine, avoid exposure to harsh chemicals and extreme conditions. Gently clean with a soft cloth to remove any residue.